Android, iPhone ActiveSync Stuck at Loading Never displays Email
I used an available Blackberry 10 simulator and found that there was not a Loading messages the phone was stuck at displaying but indeed I had an empty non-functional connection to a test Exchange mailbox.
I hope this post saves you some time and you have found this post quickly. This is rare problem and from I have researched about its cause is that it appears to be related to migrations of Exchange. In this case, I can say there was indeed a migration. The client's server was Exchange 2010. The client had two Mailbox servers and two CAS servers. Their email system was upgraded and migrated from an earlier release of Microsoft Exchange.
Android, iPhone, all Devices not Displaying Email even After Successful Account Setup
I believe the cause is not entirely due to a migration because I have seen many migrations and ActiveSync on the Smartphone, regardless whether it was an Android, IPhone, Tablets or iPads, did not have this issue. I suspect the problem stemmed more from a history of BES (BlackBerry Enterprise Servers) and a long history of an internal Exchange organization that has seen its share of BES and Exchange upgrades/migrations. Also, the setting which I will describe to you to change to correct this problem, I recall was often changed with BES implementations and is opposite the default setting.
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| Android ActiveSync Never Displays Email Because of This Setting in Microsoft Users and Computers Active Directory |
The solution for me an I hope this works for you is simply open Active Directory Users and Computers. Locate the user, one user to test with for now will suffice, open the properties page and select the security tab, then click on the advanced button, then check the box for Inherit Permission. Save the new settings, reconnect the smartphone to the Exchange either by restarting the device or deleting and re-creating the Account on the Active-Sync Device
Active Directory Users and Computers >> Locate User >> Right-click Properties >> Security Tab >> Advanced Button >> Check the box "Include Inheritable Permission from the Object's Parent"
I hope this works for you as well as it worked for me and you have this post before loosing too much time.
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1 comment:
I had several users who finally went for a new phone and stopped using their blackberry's we had a blackberry BES server for may years. The BlackBerry server was around since the early years of Blackberry dominance and proliferation The BES and blackberry smartphone users have decreased steadily with a few holdouts who have been clinging on to their BlackBerry smartphones. Finally they were okay with making the leap to using Androids and iPhone. Still a few users remaining however. iPhone and Android use active sync and well as new blackberry 10. Active sync works so well with some differences as each phone and version of phone setting differ slightly. The process has become much better and active sync has also become more reliable in terms of back-end server memory usage and authenticating processes. The small group of users who have finally surrendered their BlackBerry phones and received new Android phones were having an issue as you have described. The issue was that although the accounts would setup, they would not receive any messages. The message would always say Loading messages but messages would never download and display on the smartphone. On the iPhone, the mailbox was just empty and I also use a BlackBerry simulator which works great. It too would setup the account with active sync connection with now issues every time. But, there would be no email displayed, The mailbox would appear empty and no email could be sent or received. This setting was used to correct the problem worked. I presume it it because the users Active Directory accounts had been used for a BES server before. Troubleshooting BES issues and even in some cases during early BES versions, permission were manipulated, altered or modified to get BlackBerry smartphones to work. These setting don't have to be modified with Android using active sync or with iPhones using activesync. they just connect , create the account then use web services to retrieve mailbox data, contacts, calendar information for the user.
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