New computer roll out at busy medical practice.

OK. Some updates of what's been going on.
I'll start with my long project - adventure is more like it. I've been rolling out new computers for a customer in Manhattan. They bought 32 new Dell systems that all needed to be setup on the domain and have the office software configured. Doesn't sound bad right? Well, it's a very busy medical practice and the computers are in all areas of the office including check-in check-out, the exam rooms the doctors' desktop PC systems. At the same time I'm handling their day-to-day computer troubles. Which include the regular daily type of support issues that goes on inside just about every modern office in the world. I can't log in whines, and MS Exchange issues, slowness issues on some of the desktops, integrating medical equipment like EKG tester thingies. They have a company that supports their medical software but I've been their so much I'v been taking care of the problems for them. They have PCAnywhere and 4RemoteSupport installed on most systems for on-demand pc remote control and are able to push it out to the new systems.

Web Based Desktop Remote Support

I walked into a situation where their even virus management console was not working and I could not even push out or manually install the agent software . I though this was problem with the new dell systems since they came pre-installed with a version of mcafee security center software already. I manually removed that version and tried to add the practices version but would always get an error. The antivirus software loaded but the agent would not. I'm happy to say however that I got the console working again and was able to push out the agent software to each of the desktops. I was expecting a long drawn out support session over the phone. But as it turns out the server needed a reboot. I rebooted the system early in the morning remotely so no one would even know it happened. I was taking a chance however since it could have not come up. It worked out, the server started and the software management console worked.

Remote PC Control on the Web

The software for remote pc control through the web software they use came in handy already since I needed their assistance to get the first exam room's software working properly. It was the first time I had to setup the software from scratch. I tried working with the config from the old computer and did great but the thing I didn't know was I had to have another piece of medical software running, Logician by GE (general Electric), on first use for it to complete the config.

Remote desktop control

I was so close but I'm glad I called and saved time. The remote IT support tech, Tony, just remote in to one of the servers. He was using some other online on demand computer remote control software for remotely accessing the server over the Internet then 4RemoteSupport.com for web based remote desktop control of the workstation. No IT tech support department of technical support company can be nearly as affective with web based software for online remote desktop support.

Remote Computer Control

I like the software they use for web based computer remote control but I'm kind of favoring using PC Anywhere on all the desktops software for web based pc remote support on the web software of choice on the computers in the office. I could connect over the Internet using Microsoft Terminal Server then remotely access the computer systems on the LAN. For most internal networking local support especially of servers, Microsoft RDP is mots useful and available nearly all the time. With Microsoft Server 2003 and higher, it is installed by default. As long as it has been enabled in computer properties, it will be available. There is also the full blow terminal server but that requires licensing so it is not easily deployed to all server automatically. RDP or RDC on servers is a very license free version for servers that is great for administration.

Online Remote Support Software

There's no required server hardware to buy and maintain, no special virtual machines:

No modifications are required to be performed on the customer's or end-user's gateway router or firewall. You only have to make a small modification on your own local Internet gateway. Once your online remote support software to remote desktop control support account is activated successfully, just setup a simple TCP port forward on your Internet gateway router to the desktop you will be providing support from. That is usually your desktop but in the case of multiple technicians this can be setup for other computers on the local network. If you have multiple people providing tech-support within your office and you have several service accounts, then just use a different port number for each tech-support person. The numbers can sequential or picked ad-hoc. You could have two, three, or more remote support techs and each of which can provide separate web based desktop remote support through the web , even to multiple simultaneous end-users concurrently. 

Web Based Remote Support Software

Dynamic 4RemoteSupport.com Remote Support Solution
There is no extra charge for configuration changes or software support. If your network conditions change, such as an ISP change, public IP address change, or your office location changes, you can easily modify to your web based software for remote support configuration to accommodate the new networking environment. We don't sell executable packaged with your IP address and port number. We designed our service to be adaptive to your remote pc support needs by permitting dynamic web based software changes and updates as required.

It's easy to see and setup your web based software for online desktop support account settings for computer remote control over the web that includes access on the LAN, on the web, and private WAN using the same account. Screenshots and other images can be found on the screenshots page. See a sample user account profile & 4RemoteSupport.com remote support configuration page screen shot. Similar to Microsoft RDC, administrators and tech-support will have full keyboard and mouse access to the system and along with that, full file system access to local drives and network shares. Anything accessible on the local area network will be accessible through the remote access. One main difference with Microsoft RDC is the user is able to see what is occurring on their desktop.

The user whom your trying to provide online remote pc support just enters a support code in the login field that's positioned right on our main homepage at https://www.4remotesupport.com for remote support and then clicks connect. We use a customized version of open source virtual network computing (VNC) that gets downloaded to the target computer and connects to your desktop viewer. Instantly you have real time access to the web based remote desktop and can view the entire screen on yours for web based remote control. VNC for many years has been and still is a reliable for 4remotesupport.com software for on-demand pc remote control software utility.
See your end-user's experience when they login for remote desktop support from you or other tech-support people.

Lucent and Siemens - Remote Technical Support Service

LiveLink

Found an interesting pdf on Siemens  site. I placed the html version in this post but have linked to the pdf. Just in case you don't know, Lucent (at the time of this writing renamed to Avaya) is one of the largest telephony companies in the world. They've been providing hardware and software for phone services for decades. Their platforms have been redesigned and are computer based. The heart of their phone systems now run on computer systems with softphones available for the desktop. They have always had the huge task of supporting their systems and resellers around the world. They have a remote support service that includes online remote support software. The software permits access to system for technical support by all levels of their support teams. All support tiers have on-demand remote access of systems for diagnostics and maintenance. They have a built in a dial-up option. 

Not surprising that dial-up is still a tool in their arsenal since they've been using dial-up to systems for as long as they've been supporting their equipment and services. Remote Technical Support Service Remote support for rapid response, diagnosis, and resolution NetworkCare and eSight are service marks of Lucent Technologies. All other trademarks or registered trademarks are properties of their respective owners. This document is for planning purposes only and is not intended to modify or supplement any specifications or warranties relating to Lucent Technologies products or services. Lucent Technologies Worldwide Services Remote Technical Support (RTS) Service helps you optimize the availability and performance of your networks. This cost-effective service features highly skilled and experienced system engineers who can deliver remote support via phone or modem for rapid response, diagnosis, and resolution of system issues and outages. For Lucent data products, engineers can answer your questions about system problems and provide software updates to clear faults. In addition, support for Siemen's data products provides access to the Web-based eSight." See the link at the top of the post to see the rest.

Desktop Remote Support

Integrating medical equipment like EKG

OK. Some updates of what's been going on.

I'll start with my long project - adventure is more like it. I've been rolling out new computers for a customer in Manhattan. I'll be working on-site for this customer to start. They bought 32 new Dell systems that all needed to be setup on the domain and have the office software configured. Doesn't sound bad right? Well, it's a very busy medical practice and the computers are in all areas of the office including check-in check-out, the exam rooms the doctors' desktop PC systems. At the same time I'm handling their day-to-day troubles. Which include the regular I can't log in whines, and MS Exchange issues, slowness issues on some of the desktops, integrating medical equipment like EKG tester thingies. They have a company that supports their medical software but I've been their so much I've been taking care of the problems for them. They have VNC installed on most systems for on-demand PC remote control and are able to push it out to the new systems.

Remote PC Control

The remote PC control software they use came in handy already since I needed their assistance to get the first exam room's software working properly. It was the first time I had to setup the software from scratch. I tried working with the configuration from the old computer and did great but the thing I didn't know was I had to have another piece of medical software running, Logician by GE (General Electric) Health Care, on first use for it to complete the configuration.

Remote desktop control

I was so close but I'm glad I called and saved time. The remote support tech, Tony, just remoted in to one of the servers. He was using some other online on demand computer remote control software by 4remotesupport to access the desktop the server over the Internet then Other software such as VNC for local remote desktop control of the workstation.

Remote Computer Control

I like the software they use for computer remote control but I'm kind of favoring using Symantec PCAnywhere on all the desktops for my on demand pc remote support software of choice on the computers in the office. I could connect over the Internet using Microsoft Terminal Server then using 4RemoteSupport's online desktop support software to remotely access the desktop systems on the LAN. RDP for remote desktop control is such a useful tool. MS did such a great job with that protocol and the technology. The way it's implemented now on servers is even better. Windows 2003 server now has RDP capabilities just like XP pro does. Which brings be to the next point, RDP on the desktop for remote control has been such a useful tool for so many people. They are able to access their system from virtually anywhere. For administrator this is such a useful tool. I now I use Microsoft's RDP protocol daily and I mean daily, as do many other folks in the tech support industry. If not for my own computers it's a remote computer at a customer's office.

Remote Support Software

RDP used as remote support software is at times impractical. Software for remote support over the web is bets if design in a manner that doesn't require modifications to networking devices at the far end. For situation where the remote computers are only on a few networks then setting up the required configuration to access those remote computers is reasonable. If the networks are many or increase steadily and are not networks that are within the support tech's control, then online desktop support software that can work around or through those limitations is more efficient for remote access and control support.

Online Desktop Support Software

So MS RDP is not useful over the Internet as online PC remote support software. Because if the environment that support staff is to access is dynamic or being not controlled by the same staff. it is difficult to make the adjustments in the remote networking equipment for on-demand remote support. This leads to the need for more robust and dynamic on-demand online desktop support software. The type which is designed to overcome the barriers that are inherent in the networks all across the world. That inherent feature is to protect and block access to computers behind the device. Particularly is the device is the edge to the Internet. Such software designed to pass through the remote equipment and provide access to the remote computers on the web has a pre-configured component that must communicate first to another pre-defined server or device that will then give it instructions or redirect the data stream or firstly the request for remote access to another system. the other system will have software running ready to accept the request and stream form the remote desktop. This solution is a common one in that there are multiple, actually many, vendors providing applications for online support of desktops. They overcome the obstacles that are in the way of RDP from fulfilling the role of online PC remote support software.

PC remote support software

PC remote support software gives technicians the ability via software, to get to computer desktop or server problems faster to provide help and assistance to remote computer users. The computer users could be employees of the same company, clients that the support organization does work for as in service calls and bill for it, or family and friends. PC remote support software allows technical support staff to not only connect through the Internet but also connect through the local area LAN or private WAN network. Of course there are some services and applications for remote support that allow connecting through one network type versus the other. Other PC remote support software.
can do both but were designed for one or the other so one method for providing support to remote computer users will work better that the other.

Online solutions for providing remote support have generally grown out of LAN based applications for remote controlling computers that were connected tot he same network as the support staff. As the Internet grew in strength, use and popularity, especially in the area of a distributed work force, the need to provide remote support and PC remote support software grew from the need to reach these computers and users no matter where they might be working permanently or temporarily.

PC remote support

Undoubtedly there are hundreds of ways for a person to connect to a remote network and a remote PC. For PC remote support, one of the requiring items within the application's feature set is the ability to request or even require a remote desktop users consent for remote access and control. This is a differentiating factor between the bad programs like those implemented by hackers and desktop hijackers and the like and those who are legitimately trying to get remote access of a computer to provide pc remote support services.