XP Media Center Edition Can't Join Domain

Surprise, Surprise! (at least for me it was)

Media Center Edition of XP can't join a domain. This was a big surprise for me today. I though there were two flavors of XP and they were home and pro. Well there;s another version that floating around. I still don't know what makes this one special except for the name and the reason it would be opurchased instead of pro or home. I never had to install this version or even run the last setup steps on a new desktop. Today I had a customer that had just bought a new Dell system and needed the cnew desktop joined to the domain and the user's "stuff" moved over from their old system to the new. The old system is a story too. It turns out that they thought the computer just wasn't working anymore and that's how the computer problem had been expressed to my service department.

I go to the customer's office to check o nthe computer to see if there was enough life in it to get the data I needed off. The computer booted up just fine but when the user tried to log in, the hourglass just stayed on the screen literally forever. The system was looking for a Novell server to authenticate the user against. The Novell server had been removed and the user had not rebooted since then so they didn't come across this problem earlier. I dumped the novell client and the computer was logging in just fine. They were surprised to hear this but the user wasn't giving up the new desktop so easy and still wanted the new one.

So there I went. I un-boxed and hooked it up to the network a bright new keyboard and mouse and powered it up. I started clicking through the setup screens and rebooted. I started to then clean up programs using add/remove through the control panel removing things I now were just useless on this desktop computer for this customer. The time came to join the domain. Surprise. The join domain option in computer properties was greyed out. The system was coming up as XP pro. I checked the numbers and sure enough it was coming up as XP. But it wasn't. No where on the system itself did it say XP pro.

If it doesn't say XP PRO then it ain't pro . . .

It said media Center Edition. This was a big clue of course staring me right in the face. A little more research revealed that this version of XP, like the home edition, can't be joined into a domain. I hit some forums and there seemed to be some rumor that the only way it can be done is during installation. The customer didn't get the CD either with this new PC so they are going to order a new CD and use the old computer until then.

Adtran Netvanta 3200

The Netvanta router from Adtran are accessable remotely using either a telnet session and through a web browser. They can be accessed quite easily on a local area network but for access from the internet, they need to have enabled acces from the wide area network optioned enabled.

In an earlier post I had a customer who had a point-to-point T1 connection between two offices. One of the offices in in NYC and the other is in the Bronx (unfortunately I had to go to the Bronx twice for this customer). They were doing VoIP between their two ofices with a couple of NEC Aspire phone systems. The problem was getting the quality of voice up to a nice level even though we had QoS enabled and configured correctly on both routers.

We checked their local area network for problems and the circuit itself - driving verizon people crazy (don't feel bad for them). I even tried different flavors of quality of service configurations and also enabled diffserv and packet tagging on the phone systems. Also monitored bandwidth usage. Nothing helped. No metter what we did, the voice was horrible whenever they started a download. Adtran couldn't helped with this problem. I like and admire Adtran's tech support as they are ver very good and often helped me get out of trouble. But this time they overlooked this solution.

Here is the solution. If you know of anyone, or it's you yourself reading this, with a couple of Netvanta 3200 routers trying to do quality of service and it just is not working our right then check that wieghted fair queuing (WFQ) is enabled on the router and not FIFO.

Once I enabled this option the quality was great.

Data wall jacks not working?

I went to a customer's office today on a call about a wireless problem. Once I got there of course other issues they were having came were remembered. One such problem was regarding two wall network wall jack that were "not working". I figured this would be an easy problem to fix, I started it before the more mysterious and dangerous wireless access point problem.
I checked both of the wall jacks with my laptop and they weren't working like they said. Not even a link light - forget about not getting an IP address. I toned them out to see if they even ran to their data room and they both did. But, of course, there was not patch cord going from the patch panel were the wires terminated to the data switch. I plugged two cables in and tested again. Both ports now linked u pthe the LAN fine. The customer paid for this. I guess to me and other in the support world this was a no brainer. I really think that if the customer had applied some simple troubleshooting skills and basic knowledge they could have avoided the bill. Oh and by the way, they wanted to start arguing that my company did the cabling and therefore they should not get billed. Go figure.
Now about the wireless problem. This has a few more twists in the plot than the wall jack problem did.

Adtran Netvanta 3200

My company has a customer who has a point-to-point leased line ( a T1) between their two offices. In each office we have installed an NEC Aspire phone system. These systems are capable of doing VoIP for station to station transfer between the two locations. This solution has been done many times before successfully. The router that terminate the T1 at each end are the Adtran Netvata 3200 series routers.

NetVanta 3200

Modular Access Router - Single Slot/Single Ethernet
The NetVanta 3200 is an access router designed for cost-effective Internet access, corporate Frame Relay, point-to-point connectivity, and Virtual Private Networking (VPN) for applications requiring bandwidth from 56k to dual-T1s. Residing in a standalone desktop chassis with a plastics enclosure, the NetVanta 3200 is a single platform that offers one interface slot and one 10/100Base-T Ethernet LAN port. The modular NetVanta 3200 will house a variety of Network Interface Modules (NIMs) and includes a Statefull Inspection Firewall, QoS for delay sensitive traffic like VoIP, NAT and DHCP, and all managed with a familiar Command Line Interface (CLI).

The command line of the router is familiar. It has the look and feel of cisco routers. This makes using the CLI easy and comfortable for anyone familiar with configuring cisco router.

Adtran Reliability

Adtran in my opinion makes some of the best most reliable equipment. Their support is top notch and never let you down. I've only had a problem with their tech support when they have been backed up. Besides this occurring once or twice their technical support staff is top notch.

The NEC communicate with each other over the point-to-point T1 just fine. but when a download is initiated from either side to the other, the voice is terrible. After upgrading the operating systems on both Adtrans, which I have to say was a breeze, I had more quality of service tools at my disposal. After trying various methods to smooth the voice quality there was no fixing it. The reason I found that the quality of the VoIP is so bad is providers line is bad. In particular, it seems it's the transmit pairs at one of the locations. This will be a long drawn out fight with the service provider for sure. They have tried to blame the customer premises equipment but I'm steadfastly standing behind the Netvanta router.

Remote Support Software -:- PC Remote Control

U.S. Mac users receive best support

Source: MACNN
May 8, 2006

A new report suggests that U.S. Mac users receive the best tech support compared to other free technical support systems. The Consumer Reports National Research Center found that only 55 percent of consumers who contacted technical support had their problem solved, drawing from surveys of 20,000 users with computer problems in the US, according to Macworld UK. Users said that most manufacturers provided "dismal" free tech support, with the exception of Apple's support for desktops/laptops and IBM's support for laptops. "Apple's support for desktops and laptops and IBM (Lenovo) for laptops. Apple solved 76 percent of survey respondents' problems, and IBM (Lenovo) solved 64 percent." Compaq was rated the worst free tech support, solving only 38 percent of desktop problems for respondents, while 15 percent of users with problems didn't even bother to contact the manufacturer's support due to negative previous experiences.