Sunday, April 12, 2015

SmartPhone ActiveSync Stuck Loading Email Messages

Android, iPhone ActiveSync Stuck at Loading Never displays Email

I used an available Blackberry 10 simulator and found that there was not a Loading messages the phone was stuck at displaying but indeed I had an empty non-functional connection to a test Exchange mailbox. 
I hope thjis post saves you some time and you have found this post quickly. This is rare problem and from I have researched about its cause is that it appears to be related to migrations of Exchange. In this case, I can say there was indeed a migration. The client's server was Exchange 2010. The client had two Mailbox servers and two CAS servers. Their email system was upgraded and migrated from an earlier release of Microsoft Exchange. 

Android, iPhone, all Devices not Displaying Email even After Successful Account Setup 

I believe the cause is not entirely due to a migration because I have seen many migrations and ActiveSync on the Smartphone, regardless whether it was an Android, IPhone, Tablets or iPads, did not have this issue.   I suspect the problem stemmed more from a history of BES (BlackBerry Enterprise Servers) and a long history of an internal Exchange organization that has seen its share of BES and Exchange upgrades/migrations. ALso, the setting which I will describe to you to change to correct this problem, I recall was often changed with BES implementations and is opposite the default setting.   

Android ActiveSync never displays Email
Android ActiveSync Never Displays Email Because of This Setting in Microsoft Users and Computers
 Active Directory 

The solution for me an I hope this works for you is simply open Active Directory Users and Computers. Locate the user, one user to test with for now will suffice, open the properties page and select the security tab, then click on the advanced button, then check the box for Inherit Permission. Save the new settings, reconnect the smartphone to the Exchange either by restarting the device or deleting and re-creating the Account on the Active-Sync Device

Active Directory Users and Computers >> Locate User >> Righ-click Properties >> Security Tab >> Advanced Button >> Check the box "Include Inheritable Permission from the Object's Parent" 

I hope this works for you as well as it worked for me and you have this post before loosing too much time.

Help others find this post fast by Sharing it or Linking to it from your own blogs or Tech Support Forums. 

Sunday, March 22, 2015

Outlook Keeps Prompting for Logon Credentials Office 365

Outlook Keeps Asking for Password Credentials

When Outlook is configured for Office 365, the type of authentication is Anonymous Authentication. 

 For all of you that have been configuring Outlook know that this is not a normal option for Outlook authentication against an Exchange server.  We normally have, as shown below, many more options. 

Anonymous Authentication is not listed or available as an Option in Outlook 

The anonymous option is present in Outlook 2013 but Outlook 2010 and Outlook 2007 do not normally have this option listed. windows 7 is normally not a problem but since there are still many Windows XP installation out there that we need to still support, this can be an issue. 

Outlook Keeps Prompting for Credentials 

So the problem you may encounter with some XP desktop systems that still need to be supported is that Outlook 2007 or Outlook 2010 will not have this option by default. You may find on forums a repeated suggestion to update the operating system. This is not always a good option as it might break another application installed already or you have already updated but still do not have the Anonymous Authentication option in Outlook.  

I had a customer with XP SP3, Outlook 2007 which I upgraded to Outlook 2010 and applied SP1 but still no Anonymous Authentication in Outlook. I did not run anymore updates. Instead I found and ran the following Hotfix from Microsoft (I ran the 32bit version) : 

KB Article Number(s): 2791026 Language: All (Global) Platform: i386 Location: (

KB Article Number(s): 2791026 Language: All (Global) Platform: x64 Location: (

After running this fix, Outlook would not start until the system was rebooted. Once the system came back up, the Anonymous Authentication option was available in Outlook 2010 .