Sunday, April 12, 2015

SmartPhone ActiveSync Stuck Loading Email Messages

Android, iPhone ActiveSync Stuck at Loading Never displays Email

I used an available Blackberry 10 simulator and found that there was not a Loading messages the phone was stuck at displaying but indeed I had an empty non-functional connection to a test Exchange mailbox. 
I hope thjis post saves you some time and you have found this post quickly. This is rare problem and from I have researched about its cause is that it appears to be related to migrations of Exchange. In this case, I can say there was indeed a migration. The client's server was Exchange 2010. The client had two Mailbox servers and two CAS servers. Their email system was upgraded and migrated from an earlier release of Microsoft Exchange. 

Android, iPhone, all Devices not Displaying Email even After Successful Account Setup 

I believe the cause is not entirely due to a migration because I have seen many migrations and ActiveSync on the Smartphone, regardless whether it was an Android, IPhone, Tablets or iPads, did not have this issue.   I suspect the problem stemmed more from a history of BES (BlackBerry Enterprise Servers) and a long history of an internal Exchange organization that has seen its share of BES and Exchange upgrades/migrations. ALso, the setting which I will describe to you to change to correct this problem, I recall was often changed with BES implementations and is opposite the default setting.   

Android ActiveSync never displays Email
Android ActiveSync Never Displays Email Because of This Setting in Microsoft Users and Computers
 Active Directory 

The solution for me an I hope this works for you is simply open Active Directory Users and Computers. Locate the user, one user to test with for now will suffice, open the properties page and select the security tab, then click on the advanced button, then check the box for Inherit Permission. Save the new settings, reconnect the smartphone to the Exchange either by restarting the device or deleting and re-creating the Account on the Active-Sync Device

Active Directory Users and Computers >> Locate User >> Righ-click Properties >> Security Tab >> Advanced Button >> Check the box "Include Inheritable Permission from the Object's Parent" 

I hope this works for you as well as it worked for me and you have this post before loosing too much time.

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