Remote Desktop Screen-Share

Remote Support Software

I found this a site that provides an online remote support solution: Wait...before you click away. I know everyone knows the name brands of remote support software that provide you with computer remote access over the web, but this one although it doesn't have an IT household name does the job like the others. In fact, it let let's technical support and IT pros provide remote assistance software for their end-users on the cheap. No, it's not just another executable with an IP address compiled into it for downloading. 

Dynamic Remote Support System

They have a bit more dynamic on-demand remote support system that let's you make changes to your own configuration if you need to. So let's say you get one of the other brands of computer remote control packages for remote tech support software with screen-sharing that works over the web that has a static configuration and then you change ISP providers. Your out of luck. Sure you could have Dynamic DNS setup and that's good to but that's another piece of software running on your system and other id to maintain and another point of failure. Yes, point of failure. If you switch from cable, let's say, to DSL or visa versa, you have to get a new program. One can argue that you do not because of DDNS, but what if you want to provide online computer remote support software from another network. Use 4remotesupport for remote desktop access support to resolve the issue at https://www.4RemoteSupport.com .  Now you have to get that same service running on the other network and the next and the next. Their system, although it works just fine with DDNS, it doesn't need it. When you sign-up for an account you get a login to their site, not unfamiliar as many site have this, and a user page. 

Configurable Networks Settings

On that user page you configure your networks settings. That's right, for many of you who have looked into software like this it's the same information you provide to the other site that have a static remote support solution. But the big difference here is that you don't wait for your pc remote support executable to be changed and of course to get charged again. It's on the fly. Change you config and instantly the same customer that you had provided on-demand pc remote support for just a while ago from another network now is connecting to the new network. You may be thinking that you need to have all your users go to their site to get remote assistance over the web from you. No, not at all. They have an executable program too that you get at no additional cost and it's dynamic too. Pretty Cool!! I'm going to work with it some more and post back with more information.

Re: Mail server report - another desktop email trojan.

The guys who program viruses and trojans and all other sorts of malware and adware are very clever. Don't get me wrong, I don;t condone what they do and actually despise it. It's a thorn in my side as I try to about my job, every now and then I'll get someone who has just polluted their computer system with one of the adware type of programs that either creates pop-ups gallery or has slowed down their desktop so bad they could barely do anything productive.
Some of the worst one out there make the computer almost useless.

These types just don't make sense to me. If they have the talent or skill to put together software that could download to systems automatically and open browsers and go to web pages they want the unsuspecting computer users to go to, why make a computer useless with junk. Make money with this talent. Why annoy people?

The latest incanation I've seen was just today. It's not actually a new one but a variation of the same old tired method of trying to infect desktops all around the world. It's the simple email a zip attachment that contains a computer virus routine. What makes this and other like it interesting is that the subject and body of the messages are made to look like they are really legitimate. This one had a subject that read:

Re: Mail server report

Well, this matches the usual bland email subject found in most server based or monitoring type applications and could fool many users. The body could also get people ot believe that it's a legitimate email. It mentioned things about risk and your computer should be updated and the attachment had a name that was similar to a Microsoft Knowledgebase file name. All of these coupled together has probably got a lot of people running the attachment thinking it's going to help them.

I believe there should be some real penalties for people who are caught doing these things. There must be some liability for the actions they take. They hurt people by spreading these types of programs around.