Resolve Shockwave error 10
There is little to no information on how to resolve Shockwave error 10. This error also includes a statement about files missing. (" Shockwave Error: 10. One or more Shockwave files are missing ") Un-installing and re-installing the IE plug-in doesn't help either. The method found to fix the problem was to copy files needed. In this case they were on the same computer. In your case, you may have to get them from another system. The files are located in two directories. The two directories are located in the windows system32 folder in shockwave directories under macromed (or macromedia) and adobe. One of these two directories are missing the files needed.
The first step is to run an uninstall of the shockwave player using control panel add/remove programs. for Vista and Windows 7, it's program and features. reboot if the uninstaller says to. Go to c:\windows\system32\adobe\shockwave and also open another explorer window and go to c:\windows\system32\macromed. Copy the files from the directory that has more files to the directory which has fewer. If there are not files in either, get them from another computer running the latest shockwave player add-on.
Once the files have been populated into the directory
Once the files have been populated into the directory or directories, go to a site or THE site which you have tried to use and discovered shockwave isn't working. Don't use adobe shockwave installation site to test. In the case that I experienced this problem, the shockwave site worked but the actual site I was trying to use didn't. the site that uses the shockwave plyer will detect the player is not installed and give you the prompt to install the component. follow the short procedure to install the plug-in. If the message window has an option to trust the publisher, then check the box to always trust the publisher. Refresh the page if needed or even close the current browser window and reload the page you're trying to view that has a shockwave component in it.
6 comments:
thanks, that helped a lot. I copied the fiels from one directory to another. I went to the web site that I was trying to use that has embedded shockwave in it's pages. I was prompted to install shockwave plugin and this time the installation worked. thanks again.
I didn't think this would work but i gave it a try and it did. after I had tried un-onstalling and re-installing so many times. I could have saved a lot of time if I had found this post sooner.
thanks.
thanks dude. that worked. I just copied the files from the adobe folder and then re-installed again by going to the site that said I had a problem. bam! working it's now.
I have not seen this error for several years. In the past I had seen it multiple times. I noticed there is reference to web based remote support software on this page. I used web based remote support software to fix this problem remotely for my client. They have a older computer desktop system that they need to maintain. it contains a legacy application which they cannot upgrade and still works well for them. The system is on older hardware and we will probably be convert the desktop to a virtual computer desktop soon in order to keep the software application working for them. My company users web based remote support software daily for providing remote assistance to users through the web. The software is simple to use even for users who aren't computer savvy. Currently however, most users have had remote support request services with web based remote support software at some point. Some users are savvy enough that they don't even need to be told what to do to initiate a remote support session or they have seen many of the common web based online remote support applications and remember what to do. Most of our clients are assisted through the web. we rarely have to go on-site to fix and repair computer desktop PC problem since we can connect right over the Internet. The internet provides us a connection to all of our customers and we don;t need VPNs. The user just opens a browser and navigates to a URL that contains a remote support link or simple form in which they enter a support code. Some web based remote support services have the users generate a code and give it the the tech support agent. I prefer providing them with the code in an email or verbally. I can then give them a time to connect or they can connect for remote support immediately. Web based remote support software give full online PC remote control through the web. The product we use does not require the remote user to again permit access. we have remote access and remote desktop control of the users computer as soon as the connection to the remote desktop is established. The session is full desktop desktop screen-sharing remote control.
we use web based desktop support software as well for all our remote assistance tickets. we provide remote support through the web and assist customers constantly through the Internet. The connections are full remote computer control for support sessions. Web based computer support software has enables us to grow our managed services department by utilizing remote support through the web .Computer remote control through the web more than enables us to provide faster remote support and remote assistance through the web but enables us to keep adding clients without having to increase the number of technical support staff member agents.
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