Lucent and Siemens - Remote Technical Support Service

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Found an interesting pdf on Siemens  site. I placed the html version in this post but have linked to the pdf. Just in case you don't know, Lucent (at the time of this writing renamed to Avaya) is one of the largest telephony companies in the world. They've been providing hardware and software for phone services for decades. Their platforms have been redesigned and are computer based. The heart of their phone systems now run on computer systems with softphones available for the desktop. They have always had the huge task of supporting their systems and resellers around the world. They have a remote support service that includes online remote support software. The software permits access to system for technical support by all levels of their support teams. All support tiers have on-demand remote access of systems for diagnostics and maintenance. They have a built in a dial-up option. 

Not surprising that dial-up is still a tool in their arsenal since they've been using dial-up to systems for as long as they've been supporting their equipment and services. Remote Technical Support Service Remote support for rapid response, diagnosis, and resolution NetworkCare and eSight are service marks of Lucent Technologies. All other trademarks or registered trademarks are properties of their respective owners. This document is for planning purposes only and is not intended to modify or supplement any specifications or warranties relating to Lucent Technologies products or services. Lucent Technologies Worldwide Services Remote Technical Support (RTS) Service helps you optimize the availability and performance of your networks. This cost-effective service features highly skilled and experienced system engineers who can deliver remote support via phone or modem for rapid response, diagnosis, and resolution of system issues and outages. For Lucent data products, engineers can answer your questions about system problems and provide software updates to clear faults. In addition, support for Siemen's data products provides access to the Web-based eSight." See the link at the top of the post to see the rest.