I'll start with my long project - adventure is more like it. I've been rolling out new computers for a customer in Manhattan. They bought 32 new Dell systems that all needed to be setup on the domain and have the office software configured. Doesn't sound bad right? Well, it's a very busy medical practice and the computers are in all areas of the office including check-in check-out, the exam rooms the doctors' desktop PC systems. At the same time I'm handling their day-to-day computer troubles. Which include the regular daily type of support issues that goes on inside just about every modern office in the world. I can't log in whines, and MS Exchange issues, slowness issues on some of the desktops, integrating medical equipment like EKG tester thingies. They have a company that supports their medical software but I've been their so much I'v been taking care of the problems for them. They have PCAnywhere and 4RemoteSupport installed on most systems for on-demand pc remote control and are able to push it out to the new systems.
Web Based Desktop Remote Support
I walked into a situation where their even virus management console was not working and I could not even push out or manually install the agent software . I though this was problem with the new dell systems since they came pre-installed with a version of mcafee security center software already. I manually removed that version and tried to add the practices version but would always get an error. The antivirus software loaded but the agent would not. I'm happy to say however that I got the console working again and was able to push out the agent software to each of the desktops. I was expecting a long drawn out support session over the phone. But as it turns out the server needed a reboot. I rebooted the system early in the morning remotely so no one would even know it happened. I was taking a chance however since it could have not come up. It worked out, the server started and the software management console worked.Remote PC Control on the Web
The software for remote pc control through the web software they use came in handy already since I needed their assistance to get the first exam room's software working properly. It was the first time I had to setup the software from scratch. I tried working with the config from the old computer and did great but the thing I didn't know was I had to have another piece of medical software running, Logician by GE (general Electric), on first use for it to complete the config.Remote desktop control
I was so close but I'm glad I called and saved time. The remote IT support tech, Tony, just remote in to one of the servers. He was using some other online on demand computer remote control software for remotely accessing the server over the Internet then 4RemoteSupport.com for web based remote desktop control of the workstation. No IT tech support department of technical support company can be nearly as affective with web based software for online remote desktop support.Remote Computer Control
I like the software they use for web based computer remote control but I'm kind of favoring using PC Anywhere on all the desktops software for web based pc remote support on the web software of choice on the computers in the office. I could connect over the Internet using Microsoft Terminal Server then remotely access the computer systems on the LAN. For most internal networking local support especially of servers, Microsoft RDP is mots useful and available nearly all the time. With Microsoft Server 2003 and higher, it is installed by default. As long as it has been enabled in computer properties, it will be available. There is also the full blow terminal server but that requires licensing so it is not easily deployed to all server automatically. RDP or RDC on servers is a very license free version for servers that is great for administration.Online Remote Support Software
There's no required server hardware to buy and maintain, no special virtual machines:No modifications are required to be performed on the customer's or end-user's gateway router or firewall. You only have to make a small modification on your own local Internet gateway. Once your online remote support software to remote desktop control support account is activated successfully, just setup a simple TCP port forward on your Internet gateway router to the desktop you will be providing support from. That is usually your desktop but in the case of multiple technicians this can be setup for other computers on the local network. If you have multiple people providing tech-support within your office and you have several service accounts, then just use a different port number for each tech-support person. The numbers can sequential or picked ad-hoc. You could have two, three, or more remote support techs and each of which can provide separate web based desktop remote support through the web , even to multiple simultaneous end-users concurrently.
Web Based Remote Support Software
Dynamic 4RemoteSupport.com Remote Support Solution
There is no extra charge for configuration changes or software support. If your network conditions change, such as an ISP change, public IP address change, or your office location changes, you can easily modify to your web based software for remote support configuration to accommodate the new networking environment. We don't sell executable packaged with your IP address and port number. We designed our service to be adaptive to your remote pc support needs by permitting dynamic web based software changes and updates as required.
It's easy to see and setup your web based software for online desktop support account settings for computer remote control over the web that includes access on the LAN, on the web, and private WAN using the same account. Screenshots and other images can be found on the screenshots page. See a sample user account profile & 4RemoteSupport.com remote support configuration page screen shot. Similar to Microsoft RDC, administrators and tech-support will have full keyboard and mouse access to the system and along with that, full file system access to local drives and network shares. Anything accessible on the local area network will be accessible through the remote access. One main difference with Microsoft RDC is the user is able to see what is occurring on their desktop.
The user whom your trying to provide online remote pc support just enters a support code in the login field that's positioned right on our main homepage at https://www.4remotesupport.com for remote support and then clicks connect. We use a customized version of open source virtual network computing (VNC) that gets downloaded to the target computer and connects to your desktop viewer. Instantly you have real time access to the web based remote desktop and can view the entire screen on yours for web based remote control. VNC for many years has been and still is a reliable for 4remotesupport.com software for on-demand pc remote control software utility.
See your end-user's experience when they login for remote desktop support from you or other tech-support people.
2 comments:
The virus management console software is great when it's working but when theirs a small glich it's a big situation to resolve. Snce the software integrates at times with Microsoft's Active Directory and since it does so much as far communicating with the clients for collecting data to prvide good reporting, it's a real beast to troubleshoot.
Software management consoles are great. Supporting remote software on many desktops in the past without a management console was a chore. The desktops almost never matched or were all up to date except maybe the first day they were rolled out.
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