UTSTAR

A little bit about UTSarcom first...

UTStarcom is a global leader in the manufacture, integration and support of IP-based, end-to-end networking and telecommunications solutions. The company sells converged broadband wireless and wireline products, an integrated IPTV solution, and a comprehensive line of handset and customer premise equipment to operators in both emerging and established telecommunications markets worldwide.

Their support options were impressive enough for an entry. Commworks provides the services.

You could find out more about their support services. They have a nice professional range of support services.

https://login.utstar.com/Login.cfm

Overview

CommWorks is focused on preventing problems before they
occur. By providing you with high quality products, advanced
planning services, expert implementation assistance, and flexible
training options, we significantly reduce the risk of encountering
performance problems during ongoing network operation. The
inherently complex nature of today's multi-vendor IP networks
demands that you have immediate access to expert configuration
and troubleshooting assistance.CommWorks Remote Technical Support Services are designed for
the specific needs of today's network service providers. Rather
than a traditional multi-tier support structure, CommWorks
provides a single tier engineering team who have direct access to
CommWorks R&D. When you call CommWorks for assistance, you are directly connected to an engineer with expertise in your application, instead of being routed to an administrative queue or forced to leave voice mail and hope for a call back.

CommWorks Remote Technical Support provides:
ØGlobal, around-the-clock access to networking experts
ØA team of highly trained engineers who deliver consultative support to anticipate and resolve issues before they occur
ØExpert problem isolation, performed using an up-to-date laboratory dedicated to customer support operations
ØEscalation path to Research and Development – our support engineers interact directly with the engineers who designed the product
ØISO 9000 certified service development and delivery processes
ØCustomized support optionsDeliverablesKey DeliverableDescriptionRemote Technical SupportRapid resolution of mission-critical problems or questions with in-depth technical knowledgeSoftware UpdatesEnhance and extend equipment life by staying current with the latest updates to your system releaseOnline SupportComprehensive online software and documentation libraries, knowledgebase access, and other support tools accessible from the TOTALservice Online web siteDedicated Remote Technical Support. An assigned support engineer who serves as an extension of your in-house staff, a single point of contact for all of your support needsCustomized SupportManage your support needs with a solution that is custom-tailored for your specific requirements.